SoundScape's rapidly growing user base often has queries and issues related to subscriptions, content, and technical difficulties. To manage these, SoundScape uses Deskhero's ticket management system, organizing tickets into structured data lists with custom fields for efficient handling.
Deskhero's AI capabilities play a key role in SoundScape's customer support strategy. The AI utilizes OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, ensuring quick and accurate responses to customer queries.
In addition to generating suggested replies, the AI also enhances the search results on SoundScape's helpdesk. When a user searches for a solution, the AI uses the embeddings to find the most relevant knowledge base articles or previously resolved tickets, allowing users to self-service their issues effectively.
Deskhero's custom email domains and user groups features enable SoundScape to maintain a professional image while ensuring that the correct support team members are addressing the appropriate issues. The kanban board feature also aids in tracking the progress of each ticket, ensuring that all issues are addressed in a timely manner.
Overall, by leveraging Deskhero's advanced AI capabilities, SoundScape has significantly improved its customer support efficiency and user satisfaction.
How does the AI generate suggested replies for SoundScape?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results on SoundScape's helpdesk?
When a user searches for a solution, the AI uses the embeddings to find the most relevant knowledge base articles or previously resolved tickets, enhancing the search results with relevant and helpful content.
What benefits has SoundScape experienced from using Deskhero?
Deskhero's advanced AI capabilities have improved SoundScape's customer support efficiency, sped up response times, and increased user satisfaction by providing accurate and helpful responses.
* This article provides an example of how a fictive company in the Internet Radio Broadcasting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
