NetConnect ISP receives numerous customer queries daily, ranging from technical issues to billing inquiries. With Deskhero's ticket management feature, these inquiries are organized and prioritized, ensuring that no customer issue is overlooked. The AI capabilities of Deskhero analyze the content of these tickets, finding relevant information from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the response time and improves the efficiency of the customer support team.
Deskhero's AI also aids in creating a comprehensive knowledge base for NetConnect. It generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This automated process saves time and resources, allowing the support team to focus more on resolving complex customer issues.
The search bar feature of Deskhero is enhanced by AI, providing more accurate and relevant results. When a customer or a support agent searches for information, the AI analyzes the query using OpenAI Embeddings and provides the most relevant results from the knowledge base, previous tickets, and other resources.
NetConnect also leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows for a unified view of customer data and interactions, enabling the support team to provide personalized service.
Overall, the advanced AI capabilities of Deskhero have transformed the customer support operations at NetConnect ISP, resulting in improved customer satisfaction and operational efficiency.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI analyses the content of the tickets and finds relevant information from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps in reducing the response time and improving the efficiency of the customer support team.
How does Deskhero's AI help in building the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This automated process saves time and resources.
How does Deskhero's AI improve the search functionality?
When a query is entered in the search bar, Deskhero's AI analyses it using OpenAI Embeddings and provides the most relevant results from the knowledge base, previous tickets, and other resources.
* This article provides an example of how a fictive company in the Internet Service Providers (ISP) Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
