WebWave ISP deals with a high volume of customer queries daily, which include technical issues, billing questions, and service inquiries. Deskhero's ticket management feature organizes these queries, ensuring that each issue is addressed promptly. The AI capabilities of Deskhero analyze the content of these tickets and find relevant information from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the response time and enhances the efficiency of the customer support team.
Deskhero's AI also assists in developing a comprehensive knowledge base for WebWave. It generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This automated process not only saves time and resources but also ensures that the knowledge base is always updated with the latest information.
The search bar feature of Deskhero is powered by AI, providing more accurate and relevant results. When a customer or a support agent searches for information, the AI analyzes the query using OpenAI Embeddings and provides the most relevant results from the knowledge base, previous tickets, and other resources.
WebWave also utilizes Deskhero's REST API to integrate the platform with their existing systems. This integration provides a unified view of customer data and interactions, enabling the support team to deliver personalized service.
Overall, the advanced AI capabilities of Deskhero have revolutionized the customer service operations at WebWave ISP, resulting in improved customer satisfaction and operational efficiency.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI analyzes the content of the tickets and finds relevant information from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps in reducing the response time and enhancing the efficiency of the customer support team.
How does Deskhero's AI assist in building the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This automated process not only saves time and resources but also ensures that the knowledge base is always updated with the latest information.
How does Deskhero's AI enhance the search functionality?
When a query is entered in the search bar, Deskhero's AI analyses it using OpenAI Embeddings and provides the most relevant results from the knowledge base, previous tickets, and other resources.
* This article provides an example of how a fictive company in the Internet Service Providers (ISP) Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
