CyberLink ISP receives a multitude of customer queries daily, which include technical issues, billing inquiries, and service requests. Deskhero's ticket management feature organizes these queries, ensuring that each issue is addressed in a timely manner. The AI capabilities of Deskhero analyze the content of these tickets and find relevant information from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the response time and increases the efficiency of the customer support team.
Deskhero's AI also aids in creating a comprehensive knowledge base for CyberLink. It generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This automated process not only saves time and resources but also ensures that the knowledge base is always updated with the most recent information.
The search bar feature of Deskhero is enhanced by AI, providing more accurate and relevant results. When a customer or a support agent searches for information, the AI analyzes the query using OpenAI Embeddings and provides the most relevant results from the knowledge base, previous tickets, and other resources.
CyberLink also leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows for a unified view of customer data and interactions, enabling the support team to provide personalized service.
Overall, the advanced AI capabilities of Deskhero have transformed the customer support operations at CyberLink ISP, resulting in improved customer satisfaction and operational efficiency.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI analyses the content of the tickets and finds relevant information from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps in reducing the response time and increasing the efficiency of the customer support team.
How does Deskhero's AI help in building the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This automated process not only saves time and resources but also ensures that the knowledge base is always updated with the most recent information.
How does Deskhero's AI improve the search functionality?
When a query is entered in the search bar, Deskhero's AI analyses it using OpenAI Embeddings and provides the most relevant results from the knowledge base, previous tickets, and other resources.
* This article provides an example of how a fictive company in the Internet Service Providers (ISP) Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
