LinguaBridge had a vast repository of knowledge base articles, policies, manuals, and presentations. However, managing this information and making it easily accessible was a challenge. That's where Deskhero came in.
Deskhero's AI capabilities leveraged OpenAI Embeddings from their existing resources to generate new knowledge base articles. This not only expanded their knowledge base but also ensured the content was relevant and up-to-date.
The platform's website scraping feature allowed LinguaBridge to gather useful information from various online sources, further enriching their knowledge base.
Deskhero's comprehensive search bar, powered by AI, made it easy for their customer support team to find relevant information quickly. This improved their response time and overall customer service experience.
Finally, the kanban board and custom fields features helped LinguaBridge manage their workflow efficiently, keeping track of all customer queries and their resolution status.
How does Deskhero's AI capabilities enhance our knowledge base?
Deskhero's AI capabilities use OpenAI Embeddings from your existing resources to generate new, relevant knowledge base articles. This helps keep your knowledge base updated and comprehensive.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows you to gather useful information from various online sources, further enriching your knowledge base.
How does Deskhero help manage our workflow?
Deskhero's kanban board and custom fields features allow you to manage your workflow efficiently. You can keep track of all customer queries and their resolution status.
* This article provides an example of how a fictive company in the Interpreter Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
