GlobalSpeak receives hundreds of inquiries daily from clients needing language interpretation services. Managing these inquiries was a challenge until they implemented Deskhero. The platform's ticket management system streamlined the process, ensuring no query was left unanswered.
With Deskhero's advanced AI capabilities, GlobalSpeak could leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This feature helped them generate quick and accurate responses to customer queries, improving their response time significantly.
The AI-powered comprehensive search bar made it easy for their support team to find relevant content quickly. They could now handle multiple queries simultaneously, increasing their productivity.
Deskhero's custom email domains feature allowed GlobalSpeak to maintain their brand identity in all communications. This feature, combined with the platform's user groups and structured data lists, improved their overall customer service experience.
Finally, the REST API enabled seamless integration with their existing systems, making the transition smooth and hassle-free.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This allows for quick, accurate responses to customer queries.
Can Deskhero integrate with our existing systems?
Yes, Deskhero comes with a REST API that allows for seamless integration with your existing systems.
How does Deskhero help maintain our brand identity?
Deskhero allows you to use custom email domains, helping you maintain your brand identity in all communications.
* This article provides an example of how a fictive company in the Interpreter Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
