InventoryGenius uses Deskhero's knowledge base feature to provide their customers with a comprehensive resource for all their queries. The AI capabilities of Deskhero generate articles for the knowledge base from word, powerpoint, pdf files, and even scraped website data.
The AI uses OpenAI Embeddings to analyze the content of these resources and generate articles that are highly relevant to the customer's queries. This not only improves the quality of the knowledge base but also reduces the time it takes to create new articles.
InventoryGenius also uses Deskhero's AI to enhance the search results within the knowledge base. The AI uses embeddings to find the most relevant content based on the customer's search query, ensuring that they find the information they need quickly and accurately.
Deskhero's custom email domains feature allows InventoryGenius to provide personalized support to their customers. The AI uses the email domain to identify the customer and suggest responses based on their previous interactions and the content of the knowledge base.
By using Deskhero, InventoryGenius has been able to significantly enhance their knowledge base, improve the accuracy of their search results, and provide personalized support to their customers.
How does Deskhero's AI generate articles for the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze the content of word, powerpoint, pdf files, and scraped website data. It then uses this analysis to generate articles that are highly relevant to the customer's queries.
How does Deskhero's AI enhance the search results within the knowledge base?
When a customer uses the search bar within the knowledge base, Deskhero's AI uses embeddings to find the most relevant content based on the search query. This ensures that the customer finds the information they need quickly and accurately.
How does Deskhero's AI use the custom email domains feature to provide personalized support?
Deskhero's AI uses the email domain to identify the customer. It then suggests responses based on the customer's previous interactions and the content of the knowledge base, providing a personalized support experience.
* This article provides an example of how a fictive company in the Inventory Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
