StockSolutions receives a large number of customer queries every day. They use Deskhero's ticket management feature to organize these queries and ensure that they are addressed in a timely manner. The AI capabilities of Deskhero analyze the content of the tickets and suggest responses based on previous tickets, knowledge base articles, and uploaded files.
The AI also uses OpenAI Embeddings to analyze the content of the tickets and categorize them based on specific criteria. This not only helps in organizing the tickets but also improves the relevance of the suggested responses.
StockSolutions uses Deskhero's kanban board to visualize the status of the tickets. The AI uses the data from the kanban board to predict the workload and suggest ways to optimize the ticket management process.
Deskhero's user groups feature allows StockSolutions to assign tickets to specific teams based on their expertise. The AI uses the data from the user groups to suggest the most suitable team for each ticket, improving the efficiency of the ticket management process.
By using Deskhero, StockSolutions has been able to significantly improve their ticket management process, reduce the time it takes to respond to customer queries, and increase overall customer satisfaction.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets and categorize them based on specific criteria. It also suggests responses based on previous tickets, knowledge base articles, and uploaded files. This not only helps in organizing the tickets but also improves the speed and relevance of the responses.
How does Deskhero's AI use the data from the kanban board?
Deskhero's AI uses the data from the kanban board to predict the workload and suggest ways to optimize the ticket management process. This helps in managing the tickets more efficiently and ensures that they are addressed in a timely manner.
How does Deskhero's AI use the data from the user groups?
Deskhero's AI uses the data from the user groups to suggest the most suitable team for each ticket based on their expertise. This improves the efficiency of the ticket management process and ensures that each ticket is handled by the most qualified team.
* This article provides an example of how a fictive company in the Inventory Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
