StockMaster receives a high volume of customer queries regarding their inventory management software. They use Deskhero's ticket management feature to organize and prioritize these queries. The AI capabilities of Deskhero analyze the content of the tickets using OpenAI Embeddings and suggest relevant responses based on previous tickets, knowledge base articles, and uploaded files like policies and manuals.
Deskhero's AI also enhances StockMaster's search results. When customers use the comprehensive search bar, the AI uses embeddings to find the most relevant content from the knowledge base, scraped website data, and other resources. This allows customers to quickly find the information they need, reducing the number of support tickets.
The custom fields feature of Deskhero allows StockMaster to categorize tickets based on specific criteria. The AI then uses these categories to improve the relevance of suggested responses and search results.
StockMaster also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire operation, further enhancing their customer support.
By using Deskhero, StockMaster has been able to significantly reduce the time it takes to respond to customer queries, improve the accuracy of their responses, and increase overall customer satisfaction.
How does Deskhero's AI improve the relevance of suggested responses?
Deskhero's AI uses OpenAI Embeddings to analyze the content of tickets, knowledge base articles, and uploaded files. It then uses this analysis to suggest responses that are most likely to answer the customer's query.
How does Deskhero's AI enhance search results?
When a customer uses the search bar, Deskhero's AI uses embeddings to find the most relevant content from the knowledge base, scraped website data, and other resources. This ensures that the customer finds the information they need quickly and accurately.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero's REST API allows you to integrate the platform's AI capabilities with your existing systems. This allows you to leverage the power of Deskhero's AI across your entire operation.
* This article provides an example of how a fictive company in the Inventory Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
