Guardian Security Services uses Deskhero's ticket management system to track all reported incidents. The custom fields allow them to record specific details about each incident, such as incident type, location, and involved parties. The kanban board provides a visual representation of incident progress, helping the team stay organized and focused.
Guardian uses Deskhero's custom email domains to maintain a professional image in their client communications. The structured data lists and user groups enable them to categorize clients and incidents, ensuring that the right team members are always in the loop.
Deskhero's advanced AI capabilities have significantly improved Guardian's efficiency. Using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero generates suggested replies for client emails. This not only speeds up response times but also ensures consistency and accuracy in communication.
Deskhero's comprehensive search bar, enhanced by AI, allows Guardian to quickly find relevant information from their vast database of incidents, knowledge base articles, and other resources. This is particularly useful when dealing with complex incidents that require referencing past reports.
Through the REST API, Guardian has integrated Deskhero with their existing systems, creating a seamless workflow. The website scraping feature helps them gather information from public sources, which is crucial in their line of work.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and content of incoming queries. It then uses this understanding to generate appropriate responses.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to understand the content and context of your search query. It then searches through all available resources, including tickets, knowledge base articles, and uploaded files, to find the most relevant results.
Can Deskhero integrate with our existing systems?
Yes, Deskhero offers a REST API that allows you to integrate it with your existing systems. This enables you to create a seamless workflow between Deskhero and your other tools.
* This article provides an example of how a fictive company in the Investigation and security-related activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
