GammaCapital deals with a large volume of client queries daily. Deskhero's AI-powered ticket management system enables the firm to efficiently categorize and prioritize these queries, ensuring prompt and accurate responses. The AI uses OpenAI Embeddings to analyze previous tickets and suggest relevant replies, greatly reducing response time.
The firm also leverages Deskhero's AI to enhance its knowledge base. The AI can generate articles from various sources, including the firm's investment policies, market analysis reports, and portfolio management guidelines. This ensures that the knowledge base is always up-to-date, providing clients with the latest investment strategies and market insights.
Deskhero's AI also enhances GammaCapital's website scraping capability. The AI can scrape relevant financial news and updates from trusted sources, which are then added to the knowledge base. This keeps the firm's clients informed about the latest market trends and investment opportunities.
GammaCapital uses Deskhero's comprehensive search bar to provide clients with quick and accurate information. The AI-powered search function leverages OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and scraped website data, enhancing the user experience.
Finally, GammaCapital uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all client interactions are captured and analyzed, providing valuable insights for business improvement.
How does Deskhero's AI improve operational efficiency?
Deskhero's AI improves operational efficiency by automating the process of analyzing client queries and suggesting relevant replies. It also enhances the knowledge base and the search function, reducing the workload of the customer support team.
How does Deskhero's AI keep the knowledge base up-to-date?
The AI can generate articles from various sources, including the firm's investment policies, market analysis reports, and portfolio management guidelines. It can also scrape relevant financial news and updates from trusted sources.
How does Deskhero's AI enhance the search function?
The AI-powered search function leverages OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and scraped website data. This ensures quick and accurate search results.
* This article provides an example of how a fictive company in the Investment advice and portfolio management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
