Being a global firm, BetaAsset Management receives a vast number of customer queries around the clock. Manual management of these queries was challenging and often led to delays. With Deskhero, they automated this process using the AI capabilities to generate suggested replies based on previous tickets and knowledge base articles.
Deskhero's AI feature also improved the search results by using OpenAI embeddings from uploaded files like policies, manuals, presentations, and scraped website data. This made it easier for the support team to find relevant content quickly and provide accurate responses to customer queries.
Using Deskhero's custom fields and structured data lists, BetaAsset Management could effectively categorize and prioritize tickets. This helped in managing the high volume of customer queries and ensuring timely responses.
The knowledge base feature of Deskhero allowed BetaAsset Management to create a comprehensive repository of information. The AI capabilities further enhanced this feature by generating articles from word, powerpoint, and pdf files, making it a robust source of information for both the support team and customers.
Overall, Deskhero's advanced AI capabilities have revolutionized BetaAsset Management's helpdesk services by improving efficiency, reducing ticket resolution time, and enhancing customer service quality.
How has Deskhero improved BetaAsset Management's ticket resolution time?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles, which significantly reduces the time taken to resolve customer queries.
How does Deskhero enhance the search results?
Deskhero uses OpenAI embeddings from uploaded files and scraped website data to find relevant content, which enhances the search results and makes it easier for the support team to provide accurate responses.
How does Deskhero's knowledge base feature benefit BetaAsset Management?
Deskhero's knowledge base feature allows BetaAsset Management to create a comprehensive repository of information. The AI capabilities further enhance this feature by generating articles from various file types, making it a robust source of information for both the support team and customers.
* This article provides an example of how a fictive company in the Investment and Asset Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
