AlphaInvest receives numerous customer queries daily about investment options, portfolio management, and market trends. Managing these queries manually was time-consuming and often led to delayed responses. With Deskhero, they automated this process by leveraging the AI capabilities to generate suggested replies based on previous tickets and knowledge base articles.
The AI feature also enhanced the search results by using OpenAI embeddings from uploaded files like policies, manuals, presentations, and scraped website data. This made it easier for the support team to find relevant content quickly and provide accurate responses to customer queries.
Deskhero's custom fields and structured data lists allowed AlphaInvest to categorize and prioritize tickets effectively. This helped in managing the high volume of customer queries and ensuring timely responses.
The knowledge base feature of Deskhero enabled AlphaInvest to create a comprehensive repository of information. The AI capabilities further enhanced this feature by generating articles from word, powerpoint, and pdf files, making it a robust source of information for both the support team and customers.
Overall, Deskhero's advanced AI capabilities have transformed AlphaInvest's customer support services by improving efficiency, reducing response times, and enhancing customer satisfaction.
How has Deskhero improved AlphaInvest's response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles, which significantly reduces the time taken to respond to customer queries.
How does Deskhero enhance the search results?
Deskhero uses OpenAI embeddings from uploaded files and scraped website data to find relevant content, which enhances the search results and makes it easier for the support team to provide accurate responses.
How does Deskhero's knowledge base feature benefit AlphaInvest?
Deskhero's knowledge base feature allows AlphaInvest to create a comprehensive repository of information. The AI capabilities further enhance this feature by generating articles from various file types, making it a robust source of information for both the support team and customers.
* This article provides an example of how a fictive company in the Investment and Asset Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
