CapitalGrow Solutions receives a high volume of customer queries daily. To manage these efficiently, the firm uses Deskhero's ticket management system. The system's AI capabilities categorize and prioritize tickets, ensuring that urgent and complex issues are addressed promptly.
The firm also uses Deskhero's knowledge base feature to provide self-service options to customers. The AI capabilities of Deskhero generate articles from previous tickets, uploaded files, and scraped website data. This not only reduces the workload for helpdesk agents but also enables customers to find solutions on their own.
Deskhero's AI capabilities also enhance the firm's search functionality. The AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and other resources. This significantly improves the accuracy and speed of search results, helping both customers and helpdesk agents find information quickly.
To further improve efficiency, CapitalGrow Solutions uses Deskhero's AI to suggest replies to customer queries. The AI analyzes the query and suggests the most appropriate response based on similar past queries and available resources. This not only speeds up response times but also ensures consistency and accuracy in responses.
Finally, the firm uses Deskhero's REST API to integrate the platform with other systems. This allows the firm to leverage the AI capabilities of Deskhero across multiple platforms, further enhancing efficiency and customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses machine learning algorithms to analyze the content of tickets and categorize them based on factors like urgency and complexity. It then prioritizes the tickets so that critical issues are addressed first.
How does Deskhero's AI suggest replies to customer queries?
The AI analyzes the customer's query and uses OpenAI Embeddings to find similar past queries and relevant resources. It then generates a suggested reply based on this analysis.
Can Deskhero's AI capabilities be used across multiple platforms?
Yes, Deskhero's REST API allows you to integrate the platform with other systems, enabling you to leverage its AI capabilities across multiple platforms.
* This article provides an example of how a fictive company in the Investment banking activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
