Property Trust Advisors receives a multitude of customer inquiries daily, which can be challenging to manage efficiently. They use Deskhero's ticket management feature, enhanced by AI capabilities, to categorize and prioritize these inquiries. The AI understands the context of each ticket using OpenAI embeddings, allowing it to suggest the most relevant responses and direct the ticket to the right support agent.
The company also uses Deskhero's custom email domains feature to maintain a professional image in their client communications. The AI capabilities help in filtering and sorting emails based on their content and urgency, ensuring that important emails are not missed.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for information to resolve a ticket, the AI finds the most relevant content from the knowledge base, previous tickets, and uploaded files. This significantly reduces the time spent on each ticket, improving the team's efficiency.
Property Trust Advisors also leverages Deskhero's REST API to integrate the platform with their existing systems. This allows the AI to access more data, improving its ability to generate accurate and helpful responses.
By using Deskhero's advanced AI capabilities, Property Trust Advisors has been able to streamline their customer support operations, improve their response times, and enhance their client satisfaction rates.
How does Deskhero's AI help in managing emails?
Deskhero's AI uses OpenAI embeddings to understand the content and urgency of each email. It then filters and sorts the emails accordingly, ensuring that important emails are prioritized and addressed promptly.
How does Deskhero's AI enhance search results?
When a support agent searches for information, the AI uses OpenAI embeddings to find the most relevant content from the system's vast resources, including previous tickets, knowledge base articles, and uploaded files.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be seamlessly integrated with existing systems. This enables the AI to access more data, improving its ability to generate accurate and helpful responses.
* This article provides an example of how a fictive company in the Investment banking services for property unit trusts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
