Prime Property Investments receives a high volume of customer inquiries daily, ranging from account issues to complex investment queries. To manage these effectively, they use Deskhero's ticket management feature. The AI capabilities allow the system to categorize and prioritize tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly.
With Deskhero's custom fields and structured data lists, Prime Property Investments can tailor their customer support system to meet their unique needs. The AI uses OpenAI embeddings to understand the context of each inquiry, enabling it to suggest relevant replies from the knowledge base articles, previous tickets, and uploaded files like policies and manuals.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for information to resolve a ticket, the AI uses the embeddings to find the most relevant content from the system's vast resources. This significantly reduces the time spent on each ticket, increasing the team's productivity.
The company also utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the AI to access more data, improving its ability to generate accurate and helpful responses.
By leveraging Deskhero's advanced AI capabilities, Prime Property Investments has been able to improve their customer support efficiency and provide a superior client experience.
How does Deskhero's AI prioritize tickets?
Deskhero's AI uses OpenAI embeddings to understand the context and urgency of each ticket. It then categorizes and prioritizes them accordingly, ensuring that critical issues are addressed promptly.
How does Deskhero's AI enhance search results?
When a support agent searches for information, the AI uses OpenAI embeddings to find the most relevant content from the system's vast resources, including previous tickets, knowledge base articles, and uploaded files.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be seamlessly integrated with existing systems. This enables the AI to access more data, improving its ability to generate accurate and helpful responses.
* This article provides an example of how a fictive company in the Investment banking services for property unit trusts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
