AlphaInvest Bank deals with a diverse range of customer queries every day. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of the tickets and suggest replies based on previous tickets and knowledge base articles. This has significantly reduced the resolution time and improved the quality of the responses.
AlphaInvest uses the custom fields feature to categorize their tickets. This not only helps the support team prioritize their tasks but also allows the AI to provide more accurate suggestions.
The knowledge base of AlphaInvest is a valuable resource for both the support team and the customers. Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base when generating suggested replies. This ensures that the responses are informative and helpful.
AlphaInvest also uses the website scraping feature of Deskhero to keep their knowledge base updated. The AI analyzes the scraped data and updates the embeddings accordingly, ensuring that the responses are always current.
Lastly, the comprehensive search bar powered by the AI makes it easy for the support team to find the information they need. It uses the embeddings to enhance the search results, making the process faster and more efficient.
How does Deskhero's AI improve the quality of the responses?
Deskhero's AI analyzes the content of the tickets and suggests replies based on previous tickets and knowledge base articles. This ensures that the responses are accurate and informative.
How does Deskhero's AI help the support team prioritize their tasks?
AlphaInvest uses the custom fields feature to categorize their tickets. This not only helps the support team prioritize their tasks but also allows the AI to provide more accurate suggestions.
How does Deskhero keep the knowledge base current?
AlphaInvest uses the website scraping feature of Deskhero to gather the latest information. The AI analyzes this data and updates the embeddings accordingly, ensuring that the responses are always current.
* This article provides an example of how a fictive company in the Investment Banks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
