InvestCast Solutions uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This not only saves time but also ensures that the knowledge base is comprehensive and up-to-date.
The AI also analyzes these articles along with previous tickets and scraped website data to suggest replies to customer queries. This has significantly reduced the response time and improved the accuracy of replies.
Deskhero's custom email domains and user groups features allow InvestCast to provide personalized support to different customer segments. The AI uses the information from these features to further enhance reply suggestions.
With Deskhero's comprehensive search bar, customers can easily find the information they need in the knowledge base. The AI enhances search results by analyzing the knowledge base articles, previous tickets, and scraped website data.
By leveraging Deskhero's AI capabilities, InvestCast Solutions has been able to improve the quality of their customer support and enhance customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. It analyzes the content of these files and creates articles based on the information.
How does Deskhero's AI enhance search results?
Deskhero's AI analyzes the knowledge base articles, previous tickets, and scraped website data to find relevant content. This content is then used to enhance the search results.
Can Deskhero provide personalized support to different customer segments?
Yes, with Deskhero's custom email domains and user groups features, you can provide personalized support to different customer segments. The AI uses the information from these features to enhance reply suggestions.
* This article provides an example of how a fictive company in the Investment Casting Process industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
