CastingTech Innovations uses Deskhero's ticket management system to handle the large volume of customer queries they receive daily. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the workload of the support team and improving response time.
The company also uses Deskhero's kanban board to track the progress of each ticket. The AI uses the data from the kanban board to prioritize reply suggestions, ensuring that urgent issues are addressed first.
With Deskhero's custom fields and structured data lists, CastingTech can categorize and prioritize customer queries. The AI uses this information to enhance reply suggestions and search results.
CastingTech has also integrated Deskhero's REST API with their CRM system. This allows the support team to access up-to-date customer information, and the AI uses this data to further enhance reply suggestions.
By leveraging Deskhero's AI capabilities, CastingTech Innovations has been able to improve their ticket management, provide faster and more accurate responses to customer queries, and enhance customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries. This reduces the workload of the support team and improves response time. The AI also uses the data from the kanban board to prioritize reply suggestions.
How does Deskhero's AI use the data from custom fields and structured data lists?
Deskhero's AI uses the data from custom fields and structured data lists to categorize and prioritize customer queries. This information is then used to enhance reply suggestions and search results.
Can Deskhero's REST API be integrated with a CRM system?
Yes, Deskhero's REST API can be integrated with a CRM system to enable seamless data exchange. The support team can then access up-to-date customer information, and the AI uses this data to enhance reply suggestions.
* This article provides an example of how a fictive company in the Investment Casting Process industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
