CastPro Investments receives a high volume of customer queries daily. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
CastPro also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This allows the support team to focus on urgent and complex issues while the AI handles routine queries.
With Deskhero's website scraping feature, CastPro keeps its knowledge base up-to-date with the latest information from relevant industry websites. The AI then uses this scraped data to enhance search results and reply suggestions.
CastPro has also integrated Deskhero's REST API with their existing systems, enabling seamless data exchange and ensuring that the support team always has access to the most current customer information.
Overall, Deskhero's AI capabilities have enabled CastPro to provide faster, more accurate responses to customer queries, improving customer satisfaction and freeing up the support team to focus on more strategic tasks.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from specified websites. This data is then used to update the knowledge base and enhance search results and reply suggestions.
Can Deskhero's REST API be integrated with other systems?
Yes, Deskhero's REST API can be integrated with other systems to enable seamless data exchange.
* This article provides an example of how a fictive company in the Investment Casting Process industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
