Alpha Investments was struggling with a high volume of customer queries and complaints. Their existing customer support system was unable to handle the load, leading to long wait times and unsatisfied customers. They needed a solution that could not only manage the high volume of tickets but also provide quick and accurate responses.
Deskhero's ticket management system provided an immediate solution to Alpha's problem. The system was able to handle the high volume of tickets and categorize them based on priority, making it easier for the support team to manage. The kanban board feature allowed the team to visualize their workflow and track the progress of each ticket.
However, the real game-changer for Alpha was Deskhero's advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero was able to generate suggested replies for the support team. This significantly reduced the time taken to respond to a ticket and improved the accuracy of the responses.
Furthermore, the AI-enhanced search results made it easier for the support team to find relevant information quickly. This feature was particularly useful in handling complex queries that required detailed knowledge of the company's policies and procedures.
Thanks to Deskhero, Alpha Investments has been able to streamline their customer support process and significantly improve their customer satisfaction rates. The company is now considering expanding their use of Deskhero to other areas of their business.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies for the support team. This significantly reduces the time taken to respond to a ticket.
How does Deskhero handle high volumes of tickets?
Deskhero's ticket management system can handle high volumes of tickets and categorize them based on priority. This makes it easier for the support team to manage the tickets effectively.
Can Deskhero's AI capabilities handle complex queries?
Yes, Deskhero's AI-enhanced search results make it easier for the support team to find relevant information quickly, making it particularly useful in handling complex queries.
* This article provides an example of how a fictive company in the Investment Firms and Brokerages industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
