Beta Brokerage was facing challenges in managing their customer support services due to the high volume of customer queries and complaints. Their existing system was not equipped to handle the load, resulting in long wait times and dissatisfied customers.
They turned to Deskhero for a solution. Deskhero's ticket management system was able to handle the high volume of tickets and categorize them based on priority. The custom fields feature allowed the team to add specific details to each ticket, making it easier to manage and track.
Deskhero's advanced AI capabilities proved to be a game-changer for Beta Brokerage. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only reduced the time taken to respond to a ticket but also improved the accuracy of the responses.
The AI-enhanced search results were another major advantage. The support team could quickly find relevant information, which was particularly useful in handling complex queries that required a deep understanding of the company's policies and procedures.
With Deskhero, Beta Brokerage has been able to enhance their customer support services and significantly improve their customer satisfaction rates. They are now considering using Deskhero in other areas of their business.
How does Deskhero's AI capabilities improve the accuracy of responses?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This not only reduces the time taken to respond to a ticket but also improves the accuracy of the responses.
How does Deskhero handle complex queries?
Deskhero's AI-enhanced search results make it easier for the support team to find relevant information quickly. This is particularly useful in handling complex queries that require a deep understanding of the company's policies and procedures.
Can Deskhero be used in other areas of business?
Yes, Deskhero's features can be beneficial in various areas of business. For instance, its ticket management system and AI capabilities can be used in project management, HR, and other departments.
* This article provides an example of how a fictive company in the Investment Firms and Brokerages industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
