CapitalGuard was facing challenges in handling the growing number of customer queries and complaints. The existing system was not efficient enough to manage the tickets and provide timely responses.
With Deskhero, CapitalGuard was able to leverage the advanced AI capabilities to improve their helpdesk services. The AI system used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies for customer queries.
The AI-powered search bar provided quick and accurate results, helping the support team to respond to customer queries more efficiently. The ticket management feature of Deskhero also helped in managing the tickets effectively, reducing the overall response time.
Deskhero's AI capabilities also helped CapitalGuard in creating a dynamic knowledge base. The AI system generated articles from various resources like word, powerpoint, pdf files, and even scraped data from the company's website. This ensured that the knowledge base was always updated with the latest information.
By implementing Deskhero, CapitalGuard was able to improve their helpdesk services, enhance customer support efficiency, and increase customer satisfaction.
How did Deskhero's AI capabilities enhance CapitalGuard's helpdesk services?
Deskhero's AI capabilities used OpenAI Embeddings from various resources to generate suggested replies for customer queries. This helped in providing quick and accurate responses, thereby enhancing the helpdesk services.
How did Deskhero help in managing tickets at CapitalGuard?
Deskhero's ticket management feature, along with its AI capabilities, helped in categorizing, prioritizing, and responding to tickets efficiently. This improved the overall ticket management process at CapitalGuard.
How was the knowledge base created at CapitalGuard using Deskhero?
Deskhero's AI system generated knowledge base articles from word, powerpoint, pdf files, and scraped data from the company's website. This ensured that the knowledge base was always updated with the latest information.
* This article provides an example of how a fictive company in the Investment management services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
