InvestoMax's customer support team was struggling with the increasing volume of customer queries related to investment strategies, policies, and procedures. They needed a solution that could help them manage and respond to these queries more efficiently.
Implementing Deskhero, InvestoMax utilized its AI capabilities to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helped in finding relevant content which was sent through OpenAIs ChatGPT to generate suggested replies.
The AI-powered comprehensive search bar significantly improved the efficiency of the support team by providing quick and accurate responses to customer queries. The system also helped in managing tickets effectively, reducing the response time significantly.
Moreover, the AI capabilities of Deskhero helped InvestoMax in creating a dynamic knowledge base. The AI system automatically generated articles from word, powerpoint, pdf files, and even scraped data from the company's website. This not only saved time but also ensured that the knowledge base was always up-to-date with the latest information.
With Deskhero, InvestoMax was able to improve their customer support efficiency, reduce response time, and enhance customer satisfaction.
How did Deskhero's AI capabilities improve InvestoMax's customer support efficiency?
Deskhero's AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies for customer queries. This significantly reduced the response time and improved the overall efficiency of the customer support team.
How did Deskhero help in managing tickets effectively?
Deskhero's ticket management feature, combined with its AI capabilities, helped in categorizing, prioritizing, and responding to tickets efficiently. It reduced the manual effort required in ticket management and improved the response time.
How was the knowledge base created using Deskhero?
Deskhero's AI system automatically generated knowledge base articles from word, powerpoint, pdf files, and scraped data from the company's website. This ensured that the knowledge base was always updated with the latest information.
* This article provides an example of how a fictive company in the Investment management services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
