WealthSecure's customer support team was overwhelmed with the increasing volume of customer queries and complaints. They needed a solution that could help them manage these queries and provide timely responses.
By implementing Deskhero, WealthSecure was able to leverage its AI capabilities to improve their customer support. The AI system used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies for customer queries.
The AI-powered search bar provided quick and accurate results, helping the support team to respond to customer queries more efficiently. The ticket management feature of Deskhero also helped in managing the tickets effectively, reducing the overall response time.
Furthermore, Deskhero's AI capabilities helped WealthSecure in creating a dynamic knowledge base. The AI system generated articles from various resources like word, powerpoint, pdf files, and even scraped data from the company's website. This ensured that the knowledge base was always updated with the latest information.
By leveraging Deskhero, WealthSecure was able to improve their customer support efficiency, reduce response time, and enhance customer satisfaction.
How did Deskhero's AI capabilities improve WealthSecure's customer support?
Deskhero's AI capabilities used OpenAI Embeddings from various resources to generate suggested replies for customer queries. This helped in providing quick and accurate responses, thereby improving the customer support.
How did Deskhero help in managing tickets at WealthSecure?
Deskhero's ticket management feature, along with its AI capabilities, helped in categorizing, prioritizing, and responding to tickets efficiently. This improved the overall ticket management process at WealthSecure.
How was the knowledge base created at WealthSecure using Deskhero?
Deskhero's AI system generated knowledge base articles from word, powerpoint, pdf files, and scraped data from the company's website. This ensured that the knowledge base was always updated with the latest information.
* This article provides an example of how a fictive company in the Investment management services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
