PropMasters receives a high volume of customer queries daily, ranging from general information requests about property investments to specific questions about individual properties. Using Deskhero's advanced AI capabilities, the company can quickly generate suggested replies based on previous tickets, knowledge base articles, and uploaded files such as policies, manuals, and presentations.
The AI system also enhances PropMasters's search results, making it easier for the support team to find relevant information quickly. This not only improves the efficiency of the support team but also ensures that customers receive accurate and comprehensive responses to their queries.
Deskhero's AI capabilities also enable PropMasters to automate routine inquiries, freeing up the support team to focus on more complex customer issues. This has significantly reduced response times and improved customer satisfaction.
Furthermore, the AI system continually learns from each interaction, improving its ability to provide relevant suggestions and search results over time. This ensures that PropMasters's customer support remains effective and efficient as the company grows and the nature of customer queries evolves.
Finally, by using Deskhero's REST API, PropMasters has been able to integrate the platform with their existing systems, further enhancing the efficiency of their customer support operations.
How does Deskhero's AI system improve the efficiency of PropMasters's customer support?
Deskhero's AI system improves efficiency by quickly generating suggested replies to customer queries, enhancing search results, automating routine inquiries, and learning from each interaction to continually improve its performance.
Can Deskhero's AI system handle complex customer queries?
Yes, while the AI system can automate routine inquiries, it also assists the support team in handling complex queries by providing relevant information and suggested responses.
Can PropMasters integrate Deskhero with their existing systems?
Yes, Deskhero provides a REST API which allows PropMasters to integrate the platform with their existing systems.
* This article provides an example of how a fictive company in the Investment Properties industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
