EstateGuru deals with a large number of customer queries every day, from general inquiries about property investments to specific questions about individual properties. With Deskhero's advanced AI capabilities, the company can swiftly generate suggested replies based on previous tickets, knowledge base articles, and uploaded files such as policies, manuals, and presentations.
The AI system also enhances EstateGuru's search results, enabling the support team to find relevant information quickly. This not only boosts the efficiency of the support team but also ensures that customers receive accurate and comprehensive responses to their queries.
Deskhero's AI capabilities also allow EstateGuru to automate routine inquiries, allowing the support team to concentrate on more complex customer issues. This has significantly reduced response times and improved customer satisfaction.
Moreover, the AI system continually learns from each interaction, enhancing its ability to provide relevant suggestions and search results over time. This ensures that EstateGuru's customer support remains effective and efficient as the company expands and the nature of customer queries evolves.
Lastly, by utilizing Deskhero's REST API, EstateGuru has been able to integrate the platform with their existing systems, further boosting the efficiency of their customer support operations.
How does Deskhero's AI system enhance the efficiency of EstateGuru's customer support?
Deskhero's AI system enhances efficiency by swiftly generating suggested replies to customer queries, enhancing search results, automating routine inquiries, and learning from each interaction to continually improve its performance.
Can Deskhero's AI system handle complex customer queries?
Yes, while the AI system can automate routine inquiries, it also assists the support team in handling complex queries by providing relevant information and suggested responses.
Can EstateGuru integrate Deskhero with their existing systems?
Yes, Deskhero provides a REST API which allows EstateGuru to integrate the platform with their existing systems.
* This article provides an example of how a fictive company in the Investment Properties industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
