AlphaInvest uses Deskhero's advanced AI capabilities to automatically generate knowledge base articles from word, powerpoint, pdf files. This has significantly reduced the time and effort required to maintain their knowledge base, allowing them to focus more on their core business activities.
Deskhero's AI also enhances the searchability of AlphaInvest's knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to provide more relevant search results. This has improved the usability of the knowledge base and has led to a decrease in support tickets.
Furthermore, AlphaInvest uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows AlphaInvest to maintain a unified view of their customer interactions across all channels.
Deskhero's kanban board and ticket management system have also been instrumental in helping AlphaInvest manage their customer support workflow. The AI capabilities of Deskhero ensure that tickets are automatically prioritized based on their urgency and complexity, leading to better resource allocation.
Finally, AlphaInvest has leveraged Deskhero's custom email domains and user groups features to provide personalized support to their customers. The AI capabilities of Deskhero enable them to quickly identify and respond to customer inquiries, improving their overall customer service experience.
How does Deskhero's AI help in building the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from word, powerpoint, pdf files. This significantly reduces the time and effort required to maintain the knowledge base.
How does Deskhero's AI improve the searchability of the knowledge base?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more relevant search results. This improves the usability of the knowledge base and decreases support tickets.
How does Deskhero's AI enhance the customer service experience?
Deskhero's AI enables quick identification and response to customer inquiries. It also ensures that tickets are automatically prioritized based on their urgency and complexity, leading to better resource allocation and improved customer service.
* This article provides an example of how a fictive company in the Investment research services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
