BetaResearch uses Deskhero's advanced AI capabilities to manage the high volume of customer inquiries they receive daily. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduces response time and improves customer satisfaction.
Deskhero's AI also enhances BetaResearch's search results. The AI uses the structured data lists, custom fields, and user groups to provide more relevant search results. This has improved the efficiency of BetaResearch's customer support team and has led to a decrease in repeat inquiries.
Furthermore, BetaResearch uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows BetaResearch to maintain a unified view of their customer interactions across all channels.
Deskhero's kanban board and ticket management system have also been instrumental in helping BetaResearch manage their customer support workflow. The AI capabilities of Deskhero ensure that tickets are automatically prioritized based on their urgency and complexity, leading to better resource allocation.
Finally, BetaResearch has leveraged Deskhero's knowledge base feature to create a comprehensive repository of information. The AI capabilities of Deskhero automatically generate articles from word, powerpoint, pdf files, reducing the time and effort required to maintain the knowledge base.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This allows for quick, accurate responses to customer inquiries.
How does Deskhero's AI enhance search results?
The AI uses structured data lists, custom fields, and user groups to provide more relevant search results. This leads to improved efficiency and a decrease in repeat inquiries.
How does Deskhero's AI help in managing the customer support workflow?
Deskhero's AI ensures that tickets are automatically prioritized based on their urgency and complexity. This leads to better resource allocation and improved workflow management.
* This article provides an example of how a fictive company in the Investment research services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
