TrustMasters was facing challenges in managing a large volume of customer queries and complaints. The manual process was time-consuming and often led to delays in response time. With Deskhero, they were able to automate ticket management and leverage AI to generate suggested replies.
The AI capabilities of Deskhero use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps in finding relevant content and generating accurate responses to customer queries.
Deskhero's comprehensive search bar has also been a game-changer for TrustMasters. The AI-enhanced search results have made it easier for the support team to find relevant information quickly and efficiently.
TrustMasters has also benefited from the custom fields feature of Deskhero. They can now categorize and prioritize tickets based on their custom criteria, which has further streamlined their support operations.
Overall, Deskhero has helped TrustMasters improve their customer support services and enhance customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities generate suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This significantly reduces the time taken to respond to customer queries.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to enhance search results. It searches through tickets, knowledge base articles, uploaded files, and scraped website data to find relevant information quickly.
How does the custom fields feature help in ticket management?
The custom fields feature allows you to categorize and prioritize tickets based on your own criteria. This helps in better management and quicker resolution of tickets.
* This article provides an example of how a fictive company in the Investment Trust Administration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
