CapitalSecure was dealing with a high volume of customer queries and complaints, which was overwhelming their support team. The manual process was not only inefficient but also led to delays in response time.
With Deskhero, CapitalSecure has automated their ticket management process. The platform's AI capabilities generate suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This has drastically reduced the response time and improved the quality of the responses.
Deskhero's comprehensive search bar has also been a boon for CapitalSecure. The AI-enhanced search results have made it easier for the support team to find relevant information quickly and efficiently.
The custom fields feature of Deskhero has enabled CapitalSecure to categorize and prioritize tickets based on their specific needs. This has further streamlined their support operations and improved customer satisfaction.
Overall, Deskhero has revolutionized CapitalSecure's support services, improving their operational efficiency and enhancing customer satisfaction.
How does Deskhero's AI capabilities reduce response time?
Deskhero's AI capabilities generate suggested replies by analyzing previous tickets, knowledge base articles, uploaded files, and scraped website data. This significantly reduces the time taken to respond to customer queries.
How does the comprehensive search bar improve efficiency?
The comprehensive search bar uses AI to enhance search results. It provides relevant information quickly, making it easier for the support team to resolve queries efficiently.
How does the custom fields feature improve support operations?
The custom fields feature allows you to categorize and prioritize tickets based on your own criteria. This helps in better management and quicker resolution of tickets, thereby improving support operations.
* This article provides an example of how a fictive company in the Investment Trust Administration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
