Before using Deskhero, InvestGuard was struggling with managing and resolving a high volume of customer queries. The manual process was not only time-consuming but also prone to errors.
With Deskhero, InvestGuard has automated their ticket management process. The AI capabilities of the platform generate suggested replies by analyzing previous tickets, knowledge base articles, uploaded files, and scraped website data. This has not only reduced the response time but also improved the accuracy of the responses.
Deskhero's comprehensive search bar has also been instrumental in improving InvestGuard's helpdesk services. The AI-enhanced search results provide relevant information quickly, making it easier for the support team to resolve queries.
The custom fields feature of Deskhero has allowed InvestGuard to categorize and prioritize tickets based on their specific needs. This has further streamlined their support operations and improved customer satisfaction.
Overall, Deskhero has been a game-changer for InvestGuard, enhancing their helpdesk services and improving their operational efficiency.
How does Deskhero's AI capabilities improve the accuracy of responses?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This ensures that the responses are accurate and relevant to the customer's query.
How does the comprehensive search bar help in resolving queries?
The comprehensive search bar uses AI to enhance search results. It provides relevant information quickly, making it easier for the support team to resolve queries.
How does the custom fields feature improve customer satisfaction?
The custom fields feature allows you to categorize and prioritize tickets based on your own criteria. This ensures that high-priority issues are addressed first, thereby improving customer satisfaction.
* This article provides an example of how a fictive company in the Investment Trust Administration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
