GreenScape Solutions maintains an extensive knowledge base to support their customers, including technical manuals, service guides, and FAQs. With Deskhero, they are able to manage this knowledge base more effectively, leveraging its AI capabilities to automatically generate articles from Word, PowerPoint, and PDF files.
The AI-powered search bar in Deskhero enables GreenScape's support team to quickly find relevant information from their knowledge base, reducing the time spent on searching for solutions. This feature also improves the accuracy of the solutions provided, as it takes into account the context and relevance of the search query.
Deskhero's AI also generates suggested replies for the support team, based on OpenAI Embeddings from the knowledge base and previous tickets. This feature not only speeds up the response time but also ensures that the replies are accurate and comprehensive.
Furthermore, GreenScape uses Deskhero's REST API to integrate the platform with their existing systems, creating a unified and seamless workflow. This integration also allows them to leverage the AI capabilities of Deskhero across their operations, enhancing efficiency and productivity.
Overall, Deskhero's advanced AI capabilities have enabled GreenScape Solutions to enhance their knowledge base management, improve response times, and enhance customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to understand the content of Word, PowerPoint, and PDF files. It then generates knowledge base articles based on this understanding, ensuring that the information is accurate and comprehensive.
How does the AI-powered search bar improve the accuracy of solutions?
The AI-powered search bar uses OpenAI Embeddings to understand the context and relevance of search queries. It then searches the knowledge base to find the most relevant information, ensuring that the solutions provided are accurate and comprehensive.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from the knowledge base and previous tickets to understand the context of a customer query. It then generates a suggested reply based on this understanding, which can be reviewed and sent by the support team.
* This article provides an example of how a fictive company in the Irrigation Design and Implementation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
