Irrigation Innovations receives a high volume of customer queries daily, ranging from technical issues to inquiries about their services. With Deskhero, they are able to manage these tickets efficiently, ensuring that no customer query goes unanswered. The AI capabilities of Deskhero allow Irrigation Innovations to automatically categorize and prioritize tickets based on their content and urgency, reducing manual effort and response time.
The AI-powered search bar in Deskhero enables Irrigation Innovations' support team to quickly find relevant information from their extensive knowledge base, previous tickets, uploaded files, and scraped website data. This not only speeds up the resolution process but also ensures that the solutions provided are accurate and comprehensive.
Deskhero's AI also generates suggested replies for the support team, based on OpenAI Embeddings from previous tickets and knowledge base articles. This feature allows the team to respond to customer queries more quickly and accurately, improving customer satisfaction.
Furthermore, Irrigation Innovations uses Deskhero's REST API to integrate the platform with their existing systems, creating a unified and seamless workflow. This integration also allows them to leverage the AI capabilities of Deskhero across their operations, enhancing efficiency and productivity.
Overall, Deskhero's advanced AI capabilities have enabled Irrigation Innovations to improve their ticket management process, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content and urgency of each ticket. It then categorizes and prioritizes them accordingly, ensuring that urgent and important tickets are addressed first.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to understand the context and relevance of search queries. It then searches the knowledge base, previous tickets, uploaded files, and scraped website data to find the most relevant information.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the context of a customer query. It then generates a suggested reply based on this understanding, which can be reviewed and sent by the support team.
* This article provides an example of how a fictive company in the Irrigation Design and Implementation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
