AquaFlow Irrigation Solutions, a company specializing in advanced irrigation systems, was struggling with an increasing volume of customer queries and complaints. They needed a robust solution to manage these efficiently and improve their response times.
They turned to Deskhero, a SaaS platform designed for customer support and helpdesk services. With its advanced AI capabilities, Deskhero was able to analyze previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries.
This significantly reduced the time taken to respond to customers, improving their overall experience. The AI also enhanced the search results, making it easier for the support team to find relevant information quickly.
AquaFlow also took advantage of Deskhero's custom email domains and user groups features to organize their support team and streamline their workflow. The kanban board provided a visual overview of the tickets, helping them prioritize and manage tasks effectively.
By integrating Deskhero with their existing systems using the REST API, AquaFlow was able to create a seamless workflow. The result was a significant improvement in their customer support process, with faster response times and higher customer satisfaction.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from various resources to enhance the search results. This makes it easier for the support team to find relevant information quickly.
What is the benefit of Deskhero's kanban board?
Deskhero's kanban board provides a visual overview of the tickets, helping you prioritize and manage tasks effectively.
How can Deskhero help in organizing the support team?
Deskhero allows you to create custom email domains and user groups, which can help in organizing your support team and streamlining your workflow.
* This article provides an example of how a fictive company in the Irrigation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
