HydroMax Irrigation Systems, a pioneer in innovative irrigation solutions, was dealing with a surge in customer queries and complaints. They needed an effective solution to manage these and improve their response times.
They chose Deskhero for its advanced AI capabilities. The AI analyzed previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries, significantly reducing the response time.
The AI also enhanced the search results, making it easier for the support team to find relevant information quickly. This not only improved the efficiency of the support team but also enhanced customer satisfaction.
HydroMax also used Deskhero's custom fields feature to categorize tickets based on their priority and type, further streamlining the process. The kanban board provided a visual overview of the tickets, helping them manage tasks effectively.
By integrating Deskhero with their existing systems using the REST API, HydroMax created a seamless workflow. The result was a significant improvement in their customer service, with faster response times and higher customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries, significantly reducing the response time.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems, creating a seamless workflow.
How does Deskhero help in managing customer queries?
Deskhero allows you to categorize tickets based on their priority and type using custom fields. This helps in better management of customer queries.
* This article provides an example of how a fictive company in the Irrigation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
