GreenWave Irrigation Services, a leading provider of irrigation solutions, was facing challenges in managing their growing customer queries and complaints. They needed a solution that could streamline their customer support process and reduce the response time.
With Deskhero, they were able to structure their customer queries into a ticket management system. The advanced AI capabilities of Deskhero leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
The AI then used this information to generate suggested replies, significantly reducing the time taken to respond to customer queries. This not only improved the efficiency of their customer support team but also enhanced customer satisfaction.
Additionally, Deskhero's comprehensive search bar made it easy for the support team to find relevant information quickly. The custom fields feature allowed them to categorize tickets based on their priority and type, further streamlining the process.
GreenWave also utilized Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The result was a significant improvement in their customer support process, with faster response times and higher customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries. This significantly reduces the time taken to respond to customers.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems, creating a seamless workflow.
How does Deskhero help in categorizing customer queries?
Deskhero allows you to create custom fields for tickets, enabling you to categorize them based on their priority and type. This helps in better management of customer queries.
* This article provides an example of how a fictive company in the Irrigation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
