RainMaster uses Deskhero's AI capabilities to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This has led to an improved ability to find relevant content and generate suggested replies, drastically reducing the time taken to resolve customer queries.
Deskhero's AI-powered ticket management system has automated the process of assigning tickets to the right department at RainMaster. This has minimized manual intervention, improved response times, and increased overall efficiency.
RainMaster also uses the AI-enhanced comprehensive search bar of Deskhero to quickly find solutions to customer problems. The AI scans through all available resources, providing the most relevant results, thereby saving time and improving customer satisfaction.
Deskhero's AI capabilities have also helped RainMaster in building a robust knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website, ensuring that the most accurate and up-to-date information is available to both customers and support staff.
Overall, the use of Deskhero's AI capabilities has significantly improved RainMaster's helpdesk operations, resulting in higher customer satisfaction and operational efficiency.
How has Deskhero improved RainMaster's helpdesk operations?
Deskhero's AI capabilities have improved RainMaster's helpdesk operations by automating ticket management, enhancing search results, and building a robust knowledge base. This has resulted in faster resolution of customer queries, improved response times, and higher customer satisfaction.
How does the AI in Deskhero work?
The AI in Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. It uses this information to find relevant content and generate suggested replies, as well as enhance search results.
Can Deskhero generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the most accurate and up-to-date information is available to both customers and support staff.
* This article provides an example of how a fictive company in the Irrigation & Sprinkler System Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
