GreenSpray uses Deskhero's AI capabilities to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This has resulted in an improved ability to find relevant content and generate suggested replies, significantly reducing the time taken to resolve customer queries.
With the help of Deskhero, GreenSpray has been able to automate the process of ticket management. The AI identifies the issue from the customer's query and assigns it to the appropriate department, reducing manual intervention and improving response times.
GreenSpray also uses the AI-powered comprehensive search bar to quickly find solutions to customer problems. The AI enhances search results by scanning through all available resources, including previous tickets, knowledge base articles, and uploaded files.
Deskhero's AI capabilities have also enabled GreenSpray to create a more robust knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website, making it easier for both customers and support staff to find information.
Overall, Deskhero's AI capabilities have transformed GreenSpray's customer support, improving efficiency, reducing response times, and enhancing customer satisfaction.
How has Deskhero improved GreenSpray's customer support?
Deskhero's AI capabilities have improved GreenSpray's customer support by automating ticket management, enhancing search results, and creating a more robust knowledge base. This has resulted in improved efficiency, reduced response times, and enhanced customer satisfaction.
How does the AI in Deskhero work?
The AI in Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. It uses this information to find relevant content and generate suggested replies, as well as enhance search results.
Can Deskhero generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easier for both customers and support staff to find information.
* This article provides an example of how a fictive company in the Irrigation & Sprinkler System Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
