HydroMax uses Deskhero's AI-powered ticket management system to efficiently handle customer queries and complaints. The AI system leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content and generate suggested replies. This significantly reduces the response time and increases the accuracy of responses.
The company also utilizes the user groups feature to assign tickets to the appropriate teams based on their expertise. This ensures that each ticket is handled by the most qualified team, improving the quality of customer support.
HydroMax has also integrated Deskhero's REST API into their existing systems, allowing them to automate various tasks such as ticket creation, update, and closure. This has resulted in a significant reduction in manual work and improved operational efficiency.
Furthermore, the company uses Deskhero's comprehensive search bar feature to quickly find specific tickets or customer information. The AI-powered search provides more accurate results, saving time and effort for the support team.
Finally, HydroMax uses the knowledge base feature to provide self-service options to their customers. The AI system automatically generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website, keeping the knowledge base up-to-date and relevant.
How does Deskhero's AI system improve the efficiency of HydroMax's customer support?
The AI system uses OpenAI embeddings to generate suggested replies to customer queries, reducing response time. It also improves the accuracy of the search function, making it easier to find specific tickets or customer information. Furthermore, it automates various tasks such as ticket creation, update, and closure, reducing manual work.
How does HydroMax use the user groups feature?
HydroMax uses the user groups feature to assign tickets to the appropriate teams based on their expertise. This ensures that each ticket is handled by the most qualified team, improving the quality of customer support.
How does the knowledge base feature benefit HydroMax's customers?
The knowledge base provides self-service options to customers, allowing them to find solutions to common problems without contacting customer support. The AI system keeps the knowledge base up-to-date by automatically generating articles from various sources.
* This article provides an example of how a fictive company in the Irrigation System Installation and Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
