AquaTech uses Deskhero's AI capabilities to manage customer support tickets efficiently. The AI system uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, reducing the time taken to respond to customer queries.
The company also uses the custom email domains feature to create a personalized and professional image in their communication with customers. This not only enhances their brand image but also makes it easier for customers to recognize and trust the emails from AquaTech.
AquaTech has integrated Deskhero's REST API into their existing systems, allowing them to automate various tasks such as ticket creation, update, and closure. This has resulted in a significant reduction in manual work and improved operational efficiency.
Additionally, the company uses the kanban board feature to visually track and manage the progress of customer support tickets. This helps the support team stay organized and ensures that no ticket is overlooked.
Lastly, AquaTech uses the knowledge base feature to provide self-service options to their customers. The AI system automatically generates articles from various sources, providing customers with instant solutions to common problems.
How does Deskhero's AI system enhance AquaTech's customer experience?
The AI system uses OpenAI embeddings to generate suggested replies to customer queries, reducing response time. It also automates various tasks such as ticket creation, update, and closure, reducing manual work. Furthermore, it keeps the knowledge base up-to-date by automatically generating articles from various sources, providing customers with instant solutions to common problems.
How does AquaTech use the custom email domains feature?
AquaTech uses the custom email domains feature to create a personalized and professional image in their communication with customers. This not only enhances their brand image but also makes it easier for customers to recognize and trust the emails from AquaTech.
How does the kanban board feature benefit AquaTech's support team?
The kanban board feature allows AquaTech's support team to visually track and manage the progress of customer support tickets. This helps the team stay organized and ensures that no ticket is overlooked.
* This article provides an example of how a fictive company in the Irrigation System Installation and Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
