GreenSprout uses Deskhero's AI capabilities to manage and prioritize customer tickets. The AI analyses the urgency and complexity of the issue from the ticket content and automatically assigns it to the most suitable support agent. This ensures that high-priority tickets are addressed promptly, improving customer satisfaction.
Deskhero's AI also assists GreenSprout in generating quick and accurate responses to customer queries. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, the AI suggests relevant replies to the support agents. This not only speeds up the response time but also ensures the accuracy of the information provided to the customers.
The AI capabilities of Deskhero also enhance the search results for GreenSprout's support agents. By analyzing the content of the search query, the AI provides the most relevant results from the knowledge base, previous tickets, and uploaded files. This helps the support agents to quickly find the information they need to resolve customer issues.
GreenSprout also uses Deskhero's AI to maintain and update their knowledge base. The AI analyses the resolved tickets and automatically updates the knowledge base with new solutions and troubleshooting guides. This keeps the knowledge base up-to-date and helps in resolving future customer issues more efficiently.
By using Deskhero's AI capabilities, GreenSprout has been able to significantly improve their customer support operations. They have seen a reduction in response time, an increase in customer satisfaction, and an improvement in the efficiency of their support agents.
How does Deskhero's AI prioritize customer tickets?
Deskhero's AI analyses the content of the customer tickets to determine the urgency and complexity of the issue. It then assigns the ticket to the most suitable support agent based on their expertise and workload.
How does Deskhero's AI assist in generating responses to customer queries?
Deskhero's AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to the support agents. This helps in generating quick and accurate responses to customer queries.
How does Deskhero's AI enhance the search results?
Deskhero's AI analyses the content of the search query and provides the most relevant results from the knowledge base, previous tickets, and uploaded files. This helps the support agents to quickly find the information they need to resolve customer issues.
* This article provides an example of how a fictive company in the Irrigation System Maintenance & Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
