HydroMax Systems receives a multitude of customer queries daily. Managing these queries and providing timely responses was a challenge. With Deskhero, HydroMax was able to automate the ticket management process and prioritize queries based on their urgency and complexity.
Deskhero's advanced AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This feature enables HydroMax to find relevant content quickly and provide precise responses to customer queries.
The AI-powered platform also generates suggested replies using OpenAI's ChatGPT, significantly reducing the time spent by customer support agents in crafting responses. This feature has improved response times and ensured the consistent quality of support provided.
Additionally, Deskhero's comprehensive search bar, enhanced by AI capabilities, has made it easier for HydroMax's support team to find relevant information from the vast pool of data. This feature has significantly reduced the time spent on searching for information and increased the efficiency of the support team.
In conclusion, Deskhero's AI capabilities have revolutionized HydroMax's customer support, improving efficiency, response times, and customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities generate suggested replies for customer queries using OpenAI's ChatGPT. This reduces the time spent by customer support agents in crafting responses, thereby improving response times.
How does Deskhero help in managing customer support tickets?
Deskhero automates ticket management, allowing companies to prioritize queries based on urgency and complexity. This helps in efficient management of customer support tickets.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is enhanced by AI capabilities. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant information quickly.
* This article provides an example of how a fictive company in the Irrigation Systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
