AuditAce was struggling with the sheer volume of support tickets they were receiving daily. The complexity of issues raised in these tickets required a significant amount of time and expertise to resolve, leading to longer response times and lower customer satisfaction.
Deskhero's advanced AI capabilities provided a solution. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to find relevant content and generate suggested replies. This significantly reduced the time taken to respond to each ticket and increased the accuracy of responses.
Furthermore, Deskhero's comprehensive search bar enhanced by AI allowed AuditAce's support team to quickly find relevant information from the vast amount of data available. This feature was particularly useful when dealing with complex or unusual issues that required in-depth knowledge of specific topics.
The use of custom fields and structured data lists in Deskhero also helped AuditAce to categorize and prioritize tickets more effectively. This led to a more organized workflow and improved efficiency in resolving tickets.
Overall, Deskhero's AI capabilities have transformed AuditAce's customer support process, leading to higher customer satisfaction and more efficient use of resources.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to find relevant content and generate suggested replies. This significantly reduces the time taken to respond to each ticket.
How does Deskhero help in dealing with complex or unusual issues?
Deskhero's comprehensive search bar, enhanced by AI, allows users to quickly find relevant information from a vast amount of data. This is particularly useful when dealing with complex or unusual issues that require in-depth knowledge of specific topics.
How does Deskhero help in organizing the workflow?
The use of custom fields and structured data lists in Deskhero helps to categorize and prioritize tickets more effectively. This leads to a more organized workflow and improved efficiency in resolving tickets.
* This article provides an example of how a fictive company in the IT Audit Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
