InnovateIT had a vast amount of information spread across different resources, making it difficult for customers to find relevant information. With Deskhero, they were able to consolidate all their resources into a single, searchable knowledge base. The platform's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate new, relevant articles.
The company also used Deskhero's website scraping feature to automatically update their knowledge base with new information from their website. This ensured that their knowledge base was always up-to-date, providing customers with the most accurate information.
Deskhero's AI-powered comprehensive search bar has been instrumental in helping InnovateIT's customers find relevant information quickly and easily. The search bar uses OpenAI embeddings to enhance search results, making it easier for customers to find what they're looking for.
By integrating Deskhero's REST API with their existing systems, InnovateIT was able to automate the process of updating their knowledge base. This not only saved time and resources but also ensured that their knowledge base was consistently updated with the latest information.
Overall, Deskhero's advanced AI capabilities have significantly improved InnovateIT's knowledge base, making it a valuable resource for their customers. The platform has not only improved the quality of their knowledge base articles but also enhanced the overall customer experience.
How does Deskhero's AI capabilities improve the quality of knowledge base articles?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to generate new, relevant articles. This ensures that the knowledge base is always updated with the most accurate and relevant information.
How does the website scraping feature work?
The website scraping feature automatically updates the knowledge base with new information from your website, ensuring that the knowledge base is always up-to-date.
Can Deskhero's REST API be used to automate the process of updating the knowledge base?
Yes, Deskhero's REST API can be integrated with your existing systems to automate the process of updating your knowledge base, saving time and resources.
* This article provides an example of how a fictive company in the IT Consultancy Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
