TechSolutions initially struggled with managing a high volume of customer inquiries, which often led to delayed responses and customer dissatisfaction. With Deskhero, they were able to automate their ticket management process, significantly reducing response times. The AI capabilities of Deskhero analyze previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to new inquiries.
The company also utilized Deskhero's custom fields and user groups features to categorize and prioritize tickets, making it easier for the support team to manage and respond to them. This resulted in a more organized workflow and improved efficiency.
Deskhero's AI-powered comprehensive search bar has been particularly beneficial for TechSolutions. It uses OpenAI embeddings to enhance search results, allowing the support team to quickly find relevant information from previous tickets, knowledge base articles, and other resources. This feature has reduced the time spent on searching for information, enabling the team to focus more on resolving customer issues.
TechSolutions also leveraged Deskhero's REST API to integrate the platform with their existing systems, further streamlining their customer support process. The API allowed them to automate tasks such as ticket creation and updates, saving even more time and resources.
Overall, Deskhero's advanced AI capabilities have transformed TechSolutions' customer support system, making it more efficient and effective. The platform has not only improved the company's response times and accuracy but also enhanced the overall customer experience.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to new inquiries. This automation speeds up the response time significantly.
How does the comprehensive search bar work?
The comprehensive search bar uses OpenAI embeddings to enhance search results, allowing users to quickly find relevant information from various resources.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, further streamlining your processes.
* This article provides an example of how a fictive company in the IT Consultancy Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
