TechGuru Consulting provides IT solutions to a wide range of clients. With the increasing number of clients and complex IT issues, managing customer support became a daunting task. They needed a solution that could help them manage tickets effectively, provide quick responses, and improve overall customer satisfaction.
TechGuru implemented Deskhero, leveraging its advanced AI capabilities to enhance their customer support services. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content was then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing response time.
Deskhero's AI capabilities also enhanced TechGuru's search results. The AI analyzed the structured data lists, custom fields, and user groups to provide comprehensive search results, making it easier for the support team to find relevant information.
The custom email domains feature allowed TechGuru to maintain their brand identity while communicating with clients. The kanban board helped in tracking the progress of each ticket, ensuring no issue was left unresolved.
By implementing Deskhero, TechGuru Consulting was able to streamline their customer support operations, improve response time, and enhance customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero help in maintaining brand identity?
Deskhero allows companies to use custom email domains for communication, helping them maintain their brand identity while interacting with clients.
How does Deskhero ensure no issue is left unresolved?
Deskhero features a kanban board that helps in tracking the progress of each ticket. This ensures that every issue is tracked and resolved in a timely manner.
* This article provides an example of how a fictive company in the Information Technology (IT) Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
