InnovateIT Solutions, with a vast clientele, had a comprehensive knowledge base consisting of articles, manuals, policies, and presentations. However, finding relevant information quickly was a challenge for their support team.
They implemented Deskhero, utilizing its AI capabilities to manage their knowledge base effectively. The AI used OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then sent through OpenAIs ChatGPT to generate suggested replies, improving the efficiency of the support team.
Deskhero's comprehensive search bar further enhanced the team's ability to find relevant information. The AI analyzed the structured data lists, custom fields, and user groups to provide comprehensive search results.
Deskhero's REST API allowed InnovateIT to integrate the platform with their existing systems, ensuring seamless data exchange. The custom fields feature enabled them to categorize their knowledge base effectively, making it easier to find specific information.
With Deskhero, InnovateIT Solutions was able to manage their extensive knowledge base effectively, improve the efficiency of their support team, and enhance their ability to respond to client queries.
How does Deskhero's AI capabilities improve the efficiency of the support team?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, enabling the support team to respond to queries quickly and accurately.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses AI to analyze the structured data lists, custom fields, and user groups to provide comprehensive search results. This makes it easier for the support team to find relevant information.
How does Deskhero's REST API benefit the company?
Deskhero's REST API allows companies to integrate the platform with their existing systems, ensuring seamless data exchange. This helps in maintaining data consistency and improving operational efficiency.
* This article provides an example of how a fictive company in the Information Technology (IT) Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
