ITProManage uses Deskhero's AI capabilities to manage their tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide suggested replies. This has significantly improved the response time and the quality of responses.
Deskhero's custom fields and structured data lists have enabled ITProManage to categorize and prioritize their tickets efficiently. The AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly, thereby improving their productivity.
ITProManage also uses Deskhero's AI-powered knowledge base feature. The AI generates knowledge base articles from Word, PowerPoint, PDF files, and even from the company's website. This has significantly reduced the manual effort required to maintain the knowledge base and ensured that it is always up-to-date.
ITProManage has integrated Deskhero with their existing systems using the REST API. This seamless integration has helped them to automate many of their processes, further enhancing their efficiency.
Overall, Deskhero's advanced AI capabilities have transformed ITProManage's customer support services, making them more efficient and effective.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide suggested replies. This improves the response time and the quality of responses.
How does Deskhero's knowledge base feature work?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, PDF files, and even from the company's website. This reduces the manual effort required to maintain the knowledge base and ensures that it is always up-to-date.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This helps in automating many processes, further enhancing efficiency.
* This article provides an example of how a fictive company in the IT Project Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
