ProjectMaster uses Deskhero's AI capabilities to enhance their ticket management. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. This has not only improved the response time but also the quality of responses.
The kanban board feature of Deskhero has been particularly useful for ProjectMaster. It provides a visual representation of the tickets, making it easier for the team to track and manage them. The AI-powered comprehensive search bar has further simplified the process of finding relevant information.
ProjectMaster also uses Deskhero's AI-powered knowledge base feature. The AI generates knowledge base articles from various sources like Word, PowerPoint, PDF files, and the company's website. This has made it easier for the team to access relevant information and has reduced the manual effort required to maintain the knowledge base.
ProjectMaster has integrated Deskhero with their existing systems using the REST API. This has automated many of their processes, making them more efficient.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of ProjectMaster's helpdesk services.
How does Deskhero's AI enhance ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. This improves the response time and the quality of responses.
What is the benefit of Deskhero's kanban board feature?
Deskhero's kanban board provides a visual representation of the tickets, making it easier to track and manage them. The AI-powered comprehensive search bar further simplifies the process of finding relevant information.
How does Deskhero's AI-powered knowledge base feature work?
Deskhero's AI generates knowledge base articles from various sources like Word, PowerPoint, PDF files, and the company's website. This makes it easier to access relevant information and reduces the manual effort required to maintain the knowledge base.
* This article provides an example of how a fictive company in the IT Project Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
